Online Returns Policy FOR ITEMS PURCHASED ONLINE SEND YOUR RETURN TO THE RELEVANT ADDRESS, WITHIN 7 DAYS OF RECEIPT• Returns must be sent to the relevant ‘returns address’ below. Adisha Torre stores cannot accept returns or exchanges from other shops, online order in other sites or telephone orders.• please send it to Adisha Torre 8 Stanley St, Singapore 068727• Your order must be sent back to us within 7 days of you receiving your order.
COMPLETE AND ENCLOSE THE RETURNS FORM THAT CAME IN YOUR ORDER• The returns form enclosed with your order must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds or exchanges. If a form has not been enclosed with your order, please contact us at firstname.lastname@example.org
PRODUCTS AND PACKAGING MUST BE RETURNED IN THEIR ORIGINAL STATE• Swimwear - Please ensure that swimwear are tried on over your own lingerie - we will not accept returns on swimwear that has been worn or is soiled.
• Labels & Packaging - All items must be returned in their original condition and packaging, with all labels attached.
• Beauty Products - refunds on beauty products will only be given where they are returned in their original condition, unopened and with the seal intact. packaging. We will be unable to exchange or refund if the packaging is missing or damaged.
PLEASE SEND ALL RETURNS VIA A RECORDED DELIVERY METHOD
• We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.
ITEMS PURCHASED WITH A GIFT VOUCHER WILL NOT QUALIFY FOR A CASH REFUND• We do not offer cash refunds on gift voucher purchases. You are welcome to exchange anything you are not happy with or we can credit the value as a gift voucher.
WE ONLY OFFER SIZE EXCHANGES. TO CHOOSE SOMETHING DIFFERENT, YOU WILL NEED TO RETURN YOUR ITEMS AND PLACE A NEW ORDER• Please note that we only offer size exchanges. Where available, replacement items will be dispatched within seven working days. If your chosen substitute size is not in stock, we will contact you to confirm a refund. For alternative items, please place a new order on our website.
REFUNDS SHOULD APPEAR IN YOUR ACCOUNT WITHIN TWO WEEKS OF RECEIVING YOUR RETURN. YOU WILL RECEIVE AN EMAIL TO CONFIRM THAT YOUR REFUND HAS BEEN PROCESSED• Refunds and exchanges are made approximately two weeks after receipt of items to allow for inspection. The original credit card, gift voucher or Paypal account used for payment will be credited. We will not make refunds to a third party.Boutique Returns PolicyAdisha Torre boutiques do not offer refunds.Goods must be returned within 14 days of purchase for exchange.Goods can only be exchanged if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase.We do not accept returns of Sale items.